Providing quality service requires a business to be vigilant in its awareness of its efforts and performance. In view of this, all businesses should undergo a regular customer-service check-up and should know how their customers perceive them.  

Customer service programs offered by LEADS focuses strictly on the organizations intended purpose of conducting and implementing customer service initiatives. It is for this reason all our service programs are dubbed with the brand name S.W.A.P. – Service With A Purpose.

S.W.A.P. looks at improving the expectation gap between the organization and its customers. The programs are designed to measure the current competency levels of targeted personnel and their expected service performance before training takes place. Once performance is measured, a specific program will be designed and delivered through our state of the art training methodology. S.W.A.P. trained personnel will then be reassessed to measure competency improvement through our various assessment tools.